Refund & Transfer Policy

Standard Refund Window

Written cancellation notice received at least 30 days before the published Expedition start time qualifies for a full refund of registration fees, less any nonrefundable processing fees retained by the payment provider. These fees are typically 3% to 4% of the payment.

Cancellation notice must be emailed to [email protected]. The time the email is received determines refund eligibility.

Late Cancellations

Fewer than 30 days before the Expedition

Cash refunds are not available when cancellation notice is received fewer than 30 days before the published Expedition start time.

The full amount paid may be applied once to one available ManAlive Expedition beginning within 365 days of the original Expedition start date.

ManAlive will issue a single-use transfer code to the cancelling registrant. The transfer is subject to available space.

If the future registration price is higher, the registrant must pay the difference. If the future price is lower, the difference is not refunded or carried forward.

The transfer credit:

• is not redeemable for cash
• cannot be divided across multiple registrations
• may be used only once
• expires 365 days after the original Expedition start date

Substitute Participant

A paid registration may be assigned to another qualified participant until 72 hours before check-in at no additional charge.

The substitute participant must:

• be male
• be at least 18 years old
• provide all required registration and emergency information
• agree to the current Participant Agreement and waiver
• meet any other published attendance requirements

Substitute information must be emailed to [email protected] before the 72-hour deadline.

Non-Attendance and No-Shows

A registrant who does not attend and does not provide notice before the Expedition receives no refund and no transfer credit.

Medical or Family Emergencies

ManAlive understands that serious emergencies happen.

When a serious illness, injury, or death in the immediate family prevents attendance inside the 30-day window, contact ManAlive as soon as possible.

Supporting documentation may be requested and must be provided no later than seven days after the Expedition start date.

ManAlive may approve a full refund, partial refund, transfer credit, or no adjustment based on the circumstances. Each request is considered individually with the goal of treating people fairly while protecting resources already committed to the Expedition.

Cancellation by ManAlive

If ManAlive Expedition cancels an event, registered participants may choose one of the following:

1. A full refund of the registration fees paid
2. Transfer of the full amount paid to an eligible future ManAlive Expedition beginning within 18 months

ManAlive is not responsible for airfare, hotels, rental vehicles, lost wages, or other expenses paid to outside companies.

Travel insurance is recommended when a registrant will incur significant travel expenses.

Donations

Charitable contributions to ManAlive Expedition are donations and are nonrefundable once processed.

A payment made specifically for an Expedition registration is governed by the registration provisions in this policy and is not treated as a charitable donation.

Merchandise

All sales final

Branded merchandise sold by ManAlive Expedition is final sale. Merchandise orders cannot be returned or exchanged, and merchandise payments are not refundable.

The one exception is a fulfillment error. If an item arrives damaged or defective, or if the item received is not the item that was ordered, email [email protected] within 14 days of receipt. Include a photo and the order details, and ManAlive will replace the item or refund it.

Merchandise purchases are separate from Expedition registration. A merchandise payment does not create a registration, and a registration transfer credit cannot be applied to merchandise.